Last Updated: 09/04/2024

1. Introduction

Welcome to Harmony Bonsai (“we”, “our”, or “us”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide better services to our users and enhance your experience on our website. The types of information we collect include:

  • Personal Information:

    • Contact Information: Name, email address, postal address, and phone number when you sign up for newsletters, create an account, or contact us.
    • Account Information: Username, password, and preferences associated with your account.
    • Transaction Information: Billing and shipping addresses, payment details, and order history when you make purchases.
    • Communication Records: Any communications you have with us, including emails, chats, and feedback.

  • Non-Personal Information:

    • Technical Data: IP address, browser type, operating system, device type, and other technical data collected through cookies and similar technologies.
    • Usage Data: Information on how you use our website, such as pages visited, time spent on pages, and click-throughs.
    • Location Data: General geographic location based on your IP address.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Improve Our Services:

    • Processing orders, managing accounts, and providing customer support.
    • Personalizing your experience on our website by tailoring content and recommendations to your preferences.
    • Enhancing our website, services, and overall user experience through analysis and feedback.

  • To Communicate With You:

    • Sending order confirmations, updates, and transactional emails related to your purchases.
    • Responding to your inquiries, comments, and feedback.
    • Sending newsletters, promotions, and marketing materials, if you have opted in to receive them.

  • For Legal and Compliance Purposes:

    • Ensuring compliance with legal obligations, such as tax and accounting requirements.
    • Detecting, preventing, and addressing fraud, security breaches, and other potentially harmful activities.
    • Enforcing our Terms of Service and other agreements.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us recognize you and your preferences on future visits. The types of cookies we use include:

  • Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your session and processing transactions.
  • Performance Cookies: Collect data on how visitors use our site, helping us improve site performance and user experience.
  • Functional Cookies: Remember your preferences and choices, such as language selection or login details.
  • Targeting Cookies: Track your browsing habits to deliver personalized advertisements and content.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

5. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, order fulfillment, email delivery, and website hosting. These providers have access to your information only to the extent necessary to perform their services and are obligated to protect it.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide options regarding your information.

  • Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena. Additionally, we may share information to protect our rights, property, or safety, or the rights, property, or safety of others.

  • With Your Consent: We may share your information with third parties for purposes not covered by this Privacy Policy, but only with your explicit consent.

6. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to safeguard your data, including:

  • Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission.
  • Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.
  • Regular Security Audits: We regularly review our security practices to identify and mitigate potential risks.

Despite our best efforts, no method of data transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. We encourage you to take precautions, such as using strong passwords and keeping them confidential.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Objection and Restriction: You can object to or request the restriction of our processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at harmonybonsai@gmail.com. We may require verification of your identity before processing your request.

8. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and services that are not operated by us. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of these external sites.

9. International Data Transfers

If you are accessing our website from outside the country where our servers are located, your information may be transferred across international borders. By using our website, you consent to the transfer of your information to countries with different data protection regulations. We will take appropriate measures to protect your information in accordance with this Privacy Policy.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it as soon as possible. If you believe we have collected information from a child, please contact us immediately at harmonybonsai@gmail.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.